menaraplay Privacy Policy

This page describes what we collect when you use menaraplay and how we keep that data protected. We take your privacy seriously. Our commitment is to be transparent about what information we gather, why we need it, and how we use it.

When you create an account on menaraplay, deposit funds, place bets on Liga 1 or Champions League matches, play live-dealer games, or spin slot games, you share personal information with us. We use that information to verify your identity, process your payments through DANA, e-wallet, mobile banking, or bank transfers, settle your bets, and provide customer support.

Our privacy practices comply with applicable data protection law. If you have questions about how we handle your data, contact our support team through your menaraplay account or visit our FAQ page.

What data we collect on menaraplay

We collect information in three ways: directly from you, automatically from your device, and from third parties.

Information you provide: When you open an account on menaraplay, we collect your full name, date of birth, email address, phone number, and residential address. During identity verification, we collect copies of your government ID, proof of address, and a photo of yourself holding your ID. When you deposit or withdraw, we collect payment method details and transaction history.

Information we collect automatically: When you use menaraplay, we collect your IP address, browser type, device type, operating system, and pages you visit. We use cookies and similar tracking technologies to remember your preferences and login status.

Information from third parties: We receive information from your payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) to confirm deposits and withdrawals. We may also receive information from identity verification services to confirm your documents are genuine.

Sensitive data: We store your identity documents encrypted and separate from your betting account. Your documents are never shared with third parties except where required by law or for identity verification purposes.

How we use your data on menaraplay

We use the information we collect for specific purposes:

Account management: We verify your identity, process your deposits and withdrawals, and manage your account settings.
Bet settlement: We use your account data to record your bets, settle outcomes, and credit or debit your balance.
Compliance: We use your data to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. This is a legal requirement, not optional.
Customer support: We use your data to respond to your questions, resolve disputes, and investigate complaints.
Fraud prevention: We analyze your account activity to detect and prevent fraud, unauthorized access, and abuse of menaraplay.
Service improvement: We use anonymized data to understand how users interact with menaraplay and improve our platform.

We do not sell your personal data to third parties. We do not use your data for marketing purposes unless you explicitly opt in.

We share your data only with third parties who help us operate menaraplay:

Payment processors: We share your payment details with local payment, online payment, e-wallet, mobile banking, local payment, online payment, and your bank to process deposits and withdrawals.
Identity verification services: We share your identity documents with third-party verification providers to confirm they are genuine.
Compliance and legal: We share your data with law enforcement or regulators if required by law or court order.
Service providers: We share your data with hosting providers, email services, and analytics tools that help us run menaraplay.

We require all third parties to protect your data and use it only for the purposes we specify. We do not allow them to use your data for their own purposes.

Data processors: Third parties who process your data on our behalf are bound by data protection agreements and may be located outside Indonesia.
International transfers: Our servers may sit outside your jurisdiction. By using menaraplay, you consent to your data being transferred internationally.
Data retention: We keep your data for as long as your account is active and for a period after closure to comply with legal requirements.

Your rights on menaraplay

You have the right to access, correct, and delete your personal data on menaraplay. To exercise these rights, contact our support team through your account or via the contact channels on our FAQ page.

We will respond to your request within standard processing windows. If you request deletion of your account, we will remove your personal data except where we are required by law to retain it (for example, for AML compliance or dispute resolution).

You have the right to object to certain uses of your data, such as marketing communications. You can manage your communication preferences in your Account Settings

Cookies and tracking on menaraplay

We use cookies to remember your login status, preferences, and activity on menaraplay. Cookies are small files stored on your device that help us recognize you when you return.

We use two types of cookies: essential cookies (required for menaraplay to function) and analytics cookies (to understand how you use our platform). You can disable non-essential cookies in your browser settings, but this may affect your experience on menaraplay.

We also use pixel tags and similar tracking technologies to measure the effectiveness of our marketing and understand user behavior across different regions—Jakarta, Surabaya, Bandung, Medan, and beyond.

How we protect your data on menaraplay

We use encryption, secure servers, and access controls to protect your data on menaraplay. Your password is hashed and never stored in plain text. Your identity documents are encrypted and stored separately from your betting account.

We undertake standard security practices, but no system is completely secure. If you believe your menaraplay account has been compromised, contact our support team immediately.

Contact us about privacy on menaraplay

If you have questions about our privacy practices or want to exercise your rights, contact our support team. We respond to privacy inquiries within standard processing windows.

Our privacy policy may change from time to time. We will notify you of material changes by posting the updated policy on menaraplay and updating the effective date. Your continued use of menaraplay after changes are posted constitutes your acceptance of the updated policy.

For more information about our practices, visit our Terms Legal noticeor FAQ pages.